Thursday, 29 January 2015

Server maintenance

We will be performing server maintenance on January 29th 2015, at 11PM GMT.

We will do our utmost to minimize any inconvenience, but please note that the Bambuser service will be unavailable for a short while.

Thank you for your understanding!

Wednesday, 14 January 2015

Important information regarding VAT changes

Beginning January 1, 2015, due to a change in Value-Added Tax (VAT) laws in the European Union (EU), Bambuser will be responsible for determining, charging, and remitting VAT for some Bambuser customers. If you are not from a country within the EU or if you represent a registered company, these changes won't affect you.

The changes mean that Bambuser customers in the EU will be charged the VAT rate from the country which they are using the service from. This is a general regulation change applicable to all telecommunications providers offering services in EU countries.

If you are using Bambuser for personal use, the price you will pay for any Premium plan will include the VAT in the country where you are using the service from. For example, if you are using the service from the UK, VAT will be charged at 20%, 19% from Germany and 21% from Spain.

The subscription fees for existing customers will not be adjusted, meaning all current subscribers will continue to pay the same price for their subscriptions.

Starting from January 1, 2015, VAT will be determined and added to the existing subscription fees for new subscribers.

Why does Bambuser have to do this?

Bambuser is required to comply with the EU Directive 2008/8/EC for VAT. This directive stipulates that customers should be charged the VAT rate of the EU member state they reside in.

What do I have to do?

In order for Bambuser to determine whether you represent a registered company or not, we would like all premium users to register their company information, VAT registration number included, on the settings page. We have sent out an email to inform all premium users about these changes.

For more information see: European Commission Website

If you have any questions, please contact

Bambuser Sales Team

Bambuser AB
Västmannagatan 41
113 25 Stockholm